It’s Friday! Most people can’t wait to have a break from the faces they have been looking at throughout the week at their job. This is a good time to evaluate your people skills. You don’t have to be best friends with all of your colleagues, but your verbal and non-verbal interaction has a lot to do with career advancement. It’s not enough to have the qualifications and experience. Your people skills or ‘soft’ skills are what makes the difference. These are some of the skills that are challenged on a daily bases:
Tolerance is having the ability to accept the differences of others even when you do not agree with or condone them.
Empathy is the ability to put yourself in the place of another and understand the thoughts and emotions they may be experiencing.
Conflict resolution is an important professional skill which involves the ability to settle a matter in a non-judgmental way.
Patience is the ability to maintain an even temper even in the most trying circumstances.
Communication includes the ability to effectively exchange information.
Many managers want to build a team of individuals with strong people skills. These skills transcend from customer service through to leadership positions. It is important to find the balance between having your needs met while working collaboratively with others. Having good people skills will allow you to maximize and effectively use your personality and skill set to succeed in the marketplace.
Feel free to leave your comments and questions below!